Palmer
Hargreaves
Be brave. Come and work with PH

the ph culture 

Yes, our aim is to bring long term value to our clients' businesses and our own. That’s not unique. But we also know each agency has an individual culture, a feel, a way of doing things. We nurture the strategic ability to understand and decode complex problems, very few people do that as well as we do.

Further training and team building at PH

Importantly, we encourage our people to have fun – as well as great ideas. To do amazing work, to learn new skills, to embrace the interesting. To enjoy a career not do a job. Leamington is one of the UK’s happiest places to live, and we like to think we’re a part of that.

We’re proud of our culture, and we think you might like it too. Please check below for our latest roles and opportunities.

Agency and Leamington love

Vacancies

  • Account Manager

    At Palmer Hargreaves we’re always looking out for new faces that can help us continue to deliver excellent strategic and creative ideas for our clients. We currently have an opportunity for an Account Manager with digital and social experience to join our team.

    Location: Leamington Spa

    Salary: c. £30,000

    Are you hungry to work for blue-chip brands in complex B2B industries? Keen to provide first class service and support in the delivery of digital and social media projects? Proactive and ready for a challenge? Then keep reading!

    With at least three year’s agency experience you’ll be joining a dynamic, client-facing team. You’ll have a proven track record in all aspects of account management and be ready to think smart and deliver exciting communications for our clients.

    Your main responsibilities will be:

    • Creative and strategic planning – developing ideas and recommendations to delight your clients
    • Leading on the digital and social media activation of client campaigns and projects
    • Providing first class service to your client base
    • Managing day-to-day projects from start to finish
    • Client liaison and presenting ideas to clients
    • Financial responsibility – accurate cost gathering and estimating

    Essential experience and skills:

    • A proactive learner with a curious mind – keen to dive into clients’ industries, customers as well as keeping up to date on the ever changing marcomms landscape and technologies
    • Solid account management background
    • High level of attention to detail
    • Experience in planning and activation of email and social media activity (organic and paid)
    • Experience of Google Ads activity
    • Campaign measurement and analysis
    • The ability to understand complex, B2B channels and industries
    • The ability to understand different target customers, their needs and challenges
    • Comfortable liaising directly with clients to extract information, identify challenges and opportunities
    • Educated to degree level or equivalent

    Desirable experience and skills:

    • Experience of campaign measurement and CRM platforms such as HubSpot
    • Background in technical clients or products, ideally with experience in one or more of the following sectors; Automotive

      Agriculture or Internet of Things, technology and innovation

      If you think you could add real value to our team we’d love to hear from you. Please send your CV and covering letter to Deborah Harman at recruitment@palmerhargreaves.com or complete the form below. 



      • Graphic Designer (Middleweight)

        We’re looking for a creative designer with agency experience (and the book to prove it). Our small, tight-knit creative team works across many disciplines and we’re super busy. That’s where you come in. We need someone to be able to hit the ground running (no hand-holding in this role), getting stuck in to all manner of projects for our expanding list of diverse clients.

        You will have all the skills of a 21st century designer – more than simply CC suite. Being digital-savvy is a must. Each of us has an extra superpower. The question is what’s yours? You’ll work closely with other designers, creatives, copywriters, account handlers and content experts to bring campaigns to life. No egos, just amigos. Really.

        We’re based in Leamington Spa, a creative town and a lovely place to work.

        Reports to: Head of Design

        Salary: Please apply with current salary and expectation

        Nice to have: More than one string to your bow

        Must Haves

        • Agency experience
        • Creative and conceptual communicator
        • Ability to work in a fast-paced environment and be flexible to respond to change
        • Pro-active, self-starter, grafter and a good team player
        • Excellent communication skills and ability to give effective feedback
        • Excellent attention to detail
        • Ability to keep cool under pressure

          Interested? We'd love to hear from you, see some work and get an overview of any particular specialisms that you can offer. Either complete the form below, or send us a bit about you to recruitment@palmerhargreaves.com.

          • Account Director

            At Palmer Hargreaves we’re always looking out for new faces that can help us continue to deliver excellent strategic and creative ideas for our clients. We currently have an opportunity for an Account Director to join our team.

            Salary: c. £50,000

            Are you hungry to work for blue-chip brands in complex B2B industries? Strategic minded but with a can do attitude and ready to lead a team and work on some international clients who are looking to change the world? Proactive and ready for a challenge? Then keep reading!

            With a proven record in agency life, you’ll be joining a dynamic, client-facing team. We’re looking for someone with drive and intellectual curiosity to support in driving Palmer Hargreaves and our clients forward. You’ll have strong knowledge of all marketing channels including digital channels, financial understanding and management is a must but just as importantly you need to be imaginative, creative, easy to work with, and relish new challenges and opportunities.

            Your main responsibilities will be:

            Supporting the Group Account Director 

            • Development of strategic objectives and implementation of plans
            • Identify and activate business development on client accounts
            • Measure and report monthly activity across each client including financials
            • Develop strong relationships with the senior clients
            • Ability to embrace a multitude of pricing approaches based on value to the clients

            Supporting the team

            • Manage, develop and mentor the team using our ‘coach-led’ PDP approach
            • Weekly statuses across both accounts
            • Regular on-site client meetings delivering strategic presentations
            • Close management of outputs and outcomes of activities
            • Lead brief development of complex activities, including some planning
            • Briefing of various projects to internal and freelance teams
            • Maintain high standards across all activities
            • Creative review and feedback

            Your experience, skills and qualifications

            • Be an entrepreneur and strategic thinker with a proactive outlook
            • A proactive learner with a curious mind keen to truly get under the skin of our clients and their business
            • Ability to facilitate strategic workshops
            • Have attention to all levels of detail that is second to none
            • Have demonstrable experience in leading and managing others 
            • Degree educated or similar in Marketing, Media or Business.

            If you think you could add real value to our team we’d love to hear from you. Please send your CV and covering letter to Deborah Harman at recruitment@palmerhargreaves.com or complete the form below. 

          • Freelance Designers

            We're on the look out for freelance designers to support our growing client list following some significant new business wins.

            If working on a freelance basis with some seriously well-known blue chip clients would be of interest to you, we'd love to hear from you. Please send your CV together with some samples of your most prized work and an overview of any particular specialisms that you can offer. It would also be useful to understand what your hourly/day rate is and your general overview of availability in the next few months.

            Due to an increase in workload and also to extend our design offering, we are looking for designers with a wide range of skill sets, including specialisms in print, front-end design, app development, branding, HTML5 skills etc…

            You’ll work very closely with account handlers, content experts and studio to bring campaigns to life in a varied environment. We need you to be a great ‘traditional’ designer, who understands brands and corporate identity – but nowadays we’re just as likely to be creating fast-paced inbound and content marketing work – so you need a foot in the new world too.

            You’ll be a strategic thinker with the confidence and ability to present your work and its rationale to other team members, account teams and sometimes clients. Naturally you’ll have an understanding of artwork, production and print processes.

            With the increasing demand for digital work, we also need you to be comfortable with front-end digital design (for example some website or microsite design, landing pages, banners, or email templates).

            To apply, email your CV and examples of your prized work to recruitment@palmerhargreaves.com



          • Content Writers

            Are you a freelance content writer who loves unearthing interesting stories to create successful content?  We're always looking for fresh and new thinking to support our growing content team. 

            If you love digging deeply into complex businesses and driving out engaging content to create blogs, articles, press releases, social, landing pages as well as brochures, leaflets and product information. 

            This sound like you?

            If you're interested in some freelance work, please send some examples of your most-prized writing through to recruitment@palmerhargreaves.com.


          WHY NOT APPLY NOW?

          Want to grow with us? We'd love to hear from you whether you’re new to the job, keen on getting somewhere or want a change of scenery. If there are no roles here that suit your skills, but you'd still like to work for a forward thinking agency, we'd still love to hear from you. Simply send your application to recruitment@palmerhargreaves.com.

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          PALMER HARGREAVES (uk) ltd TERMS & CONDITIONS FOR THE SUPPLY OF GOODS AND SERVICES 

          1. INTERPRETATION 
          1.1 Definitions. In these Conditions, the following definitions apply:
          Business Day: a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for
          business.
          Commencement Date: has the meaning set out in clause 2.2.
          Conditions: these terms and conditions as amended from time to time in accordance with clause 16.8.
          Contract: the contract between Palmer Hargreaves and the Customer for the supply of Goods and/or
          Services in accordance with these Conditions.
          Customer: the person or firm who purchases the Goods and/or Services from Palmer Hargreaves.
          Deliverables: the deliverables set out in the Order or otherwise agreed in writing between Palmer
          Hargreaves and the Customer.
          Delivery Location: has the meaning set out in clause 5.1.
          Force Majeure Event: has the meaning given to it in clause 16.1(a).
          Goods: the goods (or any part of them) set out in the Order.
          Goods Specification: any specification for the Goods, including any relevant plans or drawings, that is
          agreed in writing by the Customer and Palmer Hargreaves.
          Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights,
          trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in
          goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software,
          database right, topography rights, moral rights, rights in confidential information (including know-how and
          trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and
          including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or
          forms of protection in any part of the world.
          Order: the Customer’s order for the supply of Goods and/or Services, as set out in the Customer’s purchase
          order form, or the Customer’s written acceptance of Palmer Hargreaves’ quotation, or overleaf, as the case
          may be.
          Services: the services, including the Deliverables, supplied by Palmer Hargreaves to the Customer as set
          out in the Service Specification.
          Service Specification: the description or specification for the Services provided in writing by Palmer
          Hargreaves to the Customer.
          Palmer Hargreaves: Palmer Hargreaves (UK) Limited, registered in England and Wales with company
          number 03252935.
          Palmer Hargreaves Materials: has the meaning set out in clause 8.1(g).

          1.2 Construction. In these Conditions, the following rules apply:
          (a) a person includes a natural person, corporate or unincorporated body (whether or not having
          separate legal personality);
          (b) a reference to a party includes its successors or permitted assigns;
          (c) a reference to a statute or statutory provision is a reference to such statute or statutory provision
          as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate
          legislation made under that statute or statutory provision, as amended or re-enacted;
          (d) any phrase introduced by the terms including, include, in particular or any similar expression shall be
          construed as illustrative and shall not limit the sense of the words preceding those terms; and
          (e) a reference to writing or written includes faxes and e-mails.

          2. BASIS OF CONTRACT
          2.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with
          these Conditions.
          2.2 The Order shall only be deemed to be accepted when Palmer Hargreaves issues written acceptance of the
          Order at which point and on which date the Contract shall come into existence (Commencement Date).
          2.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has
          not relied on any statement, promise or representation made or given by or on behalf of Palmer Hargreaves
          which is not set out in the Contract.
          2.4 Any samples, drawings, descriptive matter or advertising issued by Palmer Hargreaves and any descriptions
          of the Goods or illustrations or descriptions of the Services contained in Palmer Hargreaves’ catalogues or
          brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or
          Goods described in them. They shall not form part of the Contract or have any contractual force.
          2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to
          impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
          2.6 Any quotation given by Palmer Hargreaves shall not constitute an offer, and is only valid for a period of 45
          from its date of issue.
          2.7 All of these Conditions shall apply to the supply of both Goods and Services except where application to one
          or the other is specified.

          3. SUPPLY OF SERVICES
          3.1 Palmer Hargreaves shall provide the Services to the Customer in accordance with the Service Specification
          in all material respects.
          3.2 Palmer Hargreaves shall use its reasonable endeavours to meet any performance dates for the Services
          which are agreed by Palmer Hargreaves in writing, but any such dates shall be estimates only and time shall
          not be of the essence for the performance of the Services.
          3.3 Palmer Hargreaves shall have the right to make any changes to the Services which are necessary to comply
          with any applicable law or safety requirement, or which do not materially affect the nature or quality of the
          Services, and Palmer Hargreaves shall notify the Customer in any such event.
          3.4 Palmer Hargreaves warrants to the Customer that the Services will be provided using reasonable care
          and skill.

          4. GOODS
          4.1 The Goods are described in the Goods Specification.
          4.2 To the extent that the Goods are to be manufactured in accordance with a Goods Specification supplied
          by the Customer, the Customer shall indemnify Palmer Hargreaves against all liabilities, costs, expenses,
          damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation
          and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by
          Palmer Hargreaves in connection with any claim made against Palmer Hargreaves for actual or alleged
          infringement of a third party’s intellectual property rights arising out of or in connection with Palmer
          Hargreaves’ use of the Goods Specification. This clause 4.2 shall survive termination of the Contract.
          4.3 Palmer Hargreaves reserves the right to amend the Goods Specification if required by any applicable
          statutory or regulatory requirements.

          5. DELIVERY OF GOODS
          5.1 Palmer Hargreaves shall deliver the Goods to the location set out in the Order or such other location as the
          parties may agree (Delivery Location) at any time after Palmer Hargreaves notifies the Customer that the
          Goods are ready.
          5.2 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location.
          5.3 Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the
          essence. Palmer Hargreaves shall not be liable for any delay in delivery of the Goods that is caused by
          a Force Majeure Event or the Customer’s failure to provide Palmer Hargreaves with adequate delivery
          instructions or any other instructions that are relevant to the supply of the Goods.
          5.4 If Palmer Hargreaves fails to deliver the Goods, its liability shall be limited to the costs and expenses
          incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest
          market available, less the price of the Goods. Palmer Hargreaves shall have no liability for any failure to
          deliver the Goods to the extent that such failure is caused by a Force Majeure Event the Customer’s failure
          to provide Palmer Hargreaves with adequate delivery instructions for the Goods or any relevant instruction
          related to the supply of the Goods.
          5.5 If the Customer fails to accept or take delivery of the Goods within three Business Days of Palmer
          Hargreaves notifying the Customer that the Goods are ready, then except where such failure or delay is
          caused by a Force Majeure Event or by Palmer Hargreaves’ failure to comply with its obligations under the
          Contract in respect of the Goods:
          (a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day
          following the day on which Palmer Hargreaves notified the Customer that the Goods were ready; and
          (b) Palmer Hargreaves shall store the Goods until delivery takes place, and may, at its absolute discretion,
          charge the Customer for all related costs and expenses (including insurance).

          6. QUALITY OF GOODS
          6.1 Palmer Hargreaves warrants that on delivery the Goods shall conform in all material respects with the
          Goods Specification.
          6.2 Subject to clause 6.3, if:
          (a) the Customer gives notice in writing within a reasonable time of discovery that some or all of the
          Goods do not comply with the warranty set out in clause 6.1;
          (b) Palmer Hargreaves is given a reasonable opportunity of examining such Goods; and
          (c) the Customer (if asked to do so by Palmer Hargreaves) returns such Goods to Palmer Hargreaves’
          place of business at the Customer’s cost,
          Palmer Hargreaves shall, at its option, repair or replace the defective Goods, or refund the price of the
          defective Goods in full.
          6.3 Palmer Hargreaves shall not be liable for the Goods’ failure to comply with the warranty in clause 6.1 if:
          (a) the Customer makes any further use of such Goods after giving a notice in accordance with
          clause 6.2;
          (b) the defect arises as a result of Palmer Hargreaves following any drawing, design or instructions
          supplied by the Customer;
          (c) the Goods differ from the Goods Specification as a result of changes made to ensure they comply
          with applicable statutory or regulatory standards.
          6.4 Except as provided in this clause 6, Palmer Hargreaves shall have no liability to the Customer in respect of
          the Goods’ failure to comply with the warranty set out in clause 6.1.
          6.5 The terms of these Conditions shall apply to any repaired or replacement Goods supplied by Palmer
          Hargreaves under clause 6.2.

          7. TITLE AND RISK

          7.1 The risk in the Goods shall pass to the Customer on completion of delivery.
          7.2 Title to the Goods shall not pass to the Customer until Palmer Hargreaves has received payment in full (in
          cash or cleared funds) for:
          (a) the Goods;
          (b) the Services; and
          (c) any other goods or services that Palmer Hargreaves has supplied to the Customer in respect of which
          payment has become due.

          8. CUSTOMER'S OBLIGATIONS

          8.1 The Customer shall:
          (a) ensure that the terms of the Order and (if submitted by the Customer) the Goods Specification are
          complete and accurate;
          (b) co-operate with Palmer Hargreaves in all matters relating to the Services;
          (c) provide Palmer Hargreaves, its employees, agents, consultants and subcontractors, with access to
          the Customer’s premises, office accommodation and other facilities as reasonably required by Palmer
          Hargreaves to provide the Services;
          (d) provide Palmer Hargreaves with such information and materials as Palmer Hargreaves may reasonably
          require to supply the Services, and ensure that such information is accurate in all material respects;
          (e) permit Palmer Hargreaves to refer to the Customer as a client of Palmer Hargreaves for marketing
          purposes and to use the Customer’s Intellectual Property for such purpose (subject to any conditions
          that may be agreed between the parties).
          (f) obtain and maintain all necessary licences, permissions and consents which may be required for the
          Services before the date on which the Services are to start; and
          (g) keep and maintain all materials, equipment, documents and other property of Palmer Hargreaves
          (Palmer Hargreaves Materials) at the Customer’s premises in safe custody at its own risk, maintain
          Palmer Hargreaves Materials in good condition until returned to Palmer Hargreaves, and not dispose
          of or use Palmer Hargreaves Materials other than in accordance with Palmer Hargreaves’ written
          instructions or authorisation.
          8.2 If Palmer Hargreaves’ performance of any of its obligations in respect of the Services is prevented or
          delayed by any act or omission by the Customer or failure by the Customer to perform any relevant
          obligation (Customer Default):
          (a) Palmer Hargreaves shall without limiting its other rights or remedies have the right to suspend
          performance of the Services until the Customer remedies the Customer Default, and to rely on
          the Customer Default to relieve it from the performance of any of its obligations to the extent the
          Customer Default prevents or delays Palmer Hargreaves’ performance of any of its obligations;
          (b) Palmer Hargreaves shall not be liable for any costs or losses sustained or incurred by the Customer
          arising directly or indirectly from Palmer Hargreaves’ failure or delay to perform any of its obligations
          as set out in this clause 8.2; and
          (c) the Customer shall reimburse Palmer Hargreaves on written demand for any costs or losses
          sustained or incurred by Palmer Hargreaves arising directly or indirectly from the Customer Default.

          9. CHARGES AND PAYMENT

          9.1 The price for Goods shall be the price set out in the Order or such other price as may be agreed in writing
          by Palmer Hargreaves and the Customer. The price of the Goods is exclusive of all costs and charges of
          packaging, insurance, transport of the Goods, which shall be paid by the Customer when it pays for the
          Goods.
          9.2 Unless otherwise agreed in writing by Palmer Hargreaves and the Customer, the charges for Services shall
          be on a time and materials basis:
          (a) the charges shall be calculated in accordance with Palmer Hargreaves’ standard hourly fee rates, as
          may be notified by Palmer Hargreaves to the Customer from time to time;
          (b) Where day rates are charged, Palmer Hargreaves’ standard daily fee rates for each individual person
          are calculated on the basis of a seven and a half hour day from 9.00 am to 5.30 pm worked on
          Business Days;
          (c) Palmer Hargreaves shall be entitled to charge the Customer for any expenses reasonably incurred by
          the individuals whom Palmer Hargreaves engages in connection with the Services including, but not
          limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the
          cost of services provided by third parties and required by Palmer Hargreaves for the performance of
          the Services, and for the cost of any materials.
          9.3 Palmer Hargreaves reserves the right to:
          (a) increase its standard fee rates for the charges for the Services at any time;
          (b) increase the price of the Goods, by giving notice to the Customer at any time before delivery, to
          reflect any increase in the cost of the Goods to Palmer Hargreaves that is due to:
          (i) any factor beyond the control of Palmer Hargreaves (including foreign exchange fluctuations,
          increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
          (ii) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered,
          or the Goods Specification; or
          (iii) any delay caused by any instructions of the Customer in respect of the Goods or failure of the
          Customer to give Palmer Hargreaves adequate or accurate information or instructions in respect of
          the Goods.
          9.4 Unless otherwise agreed in writing, the Customer shall pay each invoice submitted by Palmer Hargreaves:
          (a) within 30 days of the date of the invoice; and
          (b) in full and in cleared funds to a bank account nominated in writing by Palmer Hargreaves, and time for
          payment shall be of the essence of the Contract.
          9.5 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added
          tax chargeable from time to time (VAT) which shall be charged in addition.
          9.6 Without limiting any other right or remedy of Palmer Hargreaves, if the Customer fails to make any payment
          due to Palmer Hargreaves under the Contract by the due date for payment (Due Date), Palmer Hargreaves
          may, at its absolute discretion, charge interest on the overdue amount at the rate of eight per cent (8%)
          per annum above the official dealing rate of the Bank of England from time to time accruing on a daily
          basis from the Due Date until the date of actual payment of the overdue amount, whether before or after
          judgment, and compounding quarterly.
          9.7 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding
          except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim
          against Palmer Hargreaves in order to justify withholding payment of any such amount in whole or in part.
          Palmer Hargreaves may, without limiting its other rights or remedies, set off any amount owing to it by the
          Customer against any amount payable by Palmer Hargreaves to the Customer.


          10. INTELLECTUAL PROPERTY RIGHTS
          10.1 Save where otherwise agreed, all Intellectual Property Rights in or arising out of or in connection with the
          Services shall be owned by Palmer Hargreaves.
          10.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services,
          the Customer’s use of any such Intellectual Property Rights is conditional on Palmer Hargreaves obtaining
          a written licence from the relevant licensor on such terms as will entitle Palmer Hargreaves to license such
          rights to the Customer.
          10.3 All Palmer Hargreaves Materials are the exclusive property of Palmer Hargreaves.
          10.4 To the extend necessary to allow Palmer Hargreaves to carry out the Services, the Customer hereby grants
          Palmer Hargreaves a non-exclusive license for the term of this Agreement and for such period as may be
          agreed, to use such of the Customer’s Intellectual Property Rights as may reasonably be required by Palmer
          Hargreaves for the purpose of performing the Services.

          11. CONFIDENTIALITY
          A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications,
          inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving
          Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential
          information concerning the Disclosing Party’s business or its products or its services which the Receiving Party
          may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees,
          agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations
          under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of
          confidentiality corresponding to those which bind the Receiving Party. Subject to clause 8.1(e), this clause 11
          shall survive termination of the Contract.

          12. Limitation of liability: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
          12.1 Nothing in these Conditions shall limit or exclude Palmer Hargreaves’ liability for:
          (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or
          subcontractors;
          (b) fraud or fraudulent misrepresentation;
          (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet
          possession);
          (d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
          or
          (e) defective products under the Consumer Protection Act 1987.
          12.2 Subject to clause 12.1:
          (a) Palmer Hargreaves shall not be liable to the Customer, whether in contract, tort (including negligence),
          breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss
          arising under or in connection with the Contract; and
          (b) Palmer Hargreaves’ total aggregate liability to the Customer in respect of all other losses arising under
          or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory
          duty, or otherwise, shall not exceed 120% of the sums paid or due to Palmer Hargreaves under
          clause (a) above.
          12.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or
          common law are, to the fullest extent permitted by law, excluded from the Contract.
          12.4 This clause 12 shall survive termination of the Contract.

          13. ASSIGNMENT AND CONTRACTING 

          13.1 The Customer hereby gives Palmer Hargreaves consent to at any time assign, transfer, charge, subcontract
          or deal in any other manner with all or any of its rights under the Contract and Palmer Hargreaves may
          subcontract or delegate in any manner any or all of its obligations under the Contract and sub-contract the
          processing of personal data (provided the sub-contractor agrees to comply with its obligations under the
          Data Protection Act 1998) to any third party or agent.


          14. TERMINATION

          14.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect
          by giving written notice to the other party if:
          (a) the other party commits a material breach of its obligations under this Contract and (if such breach is
          remediable) fails to remedy that breach within 30 days after receipt of notice in writing of the breach;
          (b) the other party becomes or is reasonably likely to become insolvent; or
          (c) the other party suspends, threatens to suspend, ceases or threatens to cease to carry on, all or
          substantially the whole of its business.
          14.2 Without limiting its other rights or remedies, Palmer Hargreaves may terminate the Contract:
          (a) by giving the Customer one months’ written notice;
          (b) with immediate effect by giving written notice to the Customer if the Customer fails to pay any
          amount due under this Contract on the due date for payment.
          14.3 Without limiting its other rights or remedies, Palmer Hargreaves shall have the right to suspend the supply
          of Services or all further deliveries of Goods under the Contract or any other contract between the Customer
          and Palmer Hargreaves if:
          (a) the Customer fails to make pay any amount due under this Contract on the due date for payment; or
          (b) the Customer becomes subject to any of the events listed in clause 14.1(b) and 14.1 (c) above, or
          Palmer Hargreaves reasonably believes that the Customer is about to become subject to any of them.

          15. CONSEQUENCES OF TERMINATION

          On termination of the Contract for any reason:
          (a) the Customer shall immediately pay to Palmer Hargreaves all of Palmer Hargreaves’ outstanding
          unpaid invoices and interest and, in respect of Services supplied but for which no invoice has yet
          been submitted, Palmer Hargreaves shall submit an invoice, which shall be payable by the Customer
          immediately on receipt;
          (b) the Customer shall return all of Palmer Hargreaves Materials and any Deliverables which have not
          been fully paid for. If the Customer fails to do so, then Palmer Hargreaves may enter the Customer’s
          premises and take possession of them. Until they have been returned, the Customer shall be solely
          responsible for their safe keeping and will not use them for any purpose not connected with this
          Contract;
          (c) the accrued rights and remedies of the parties as at termination shall not be affected, including the
          right to claim damages in respect of any breach of the Contract which existed at or before the date of
          termination or expiry; and
          (d) clauses which expressly or by implication have effect after termination shall continue in full force and
          effect.


          16.GENERAL

          16.1 Force majeure:
          (a) For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable
          control of Palmer Hargreaves including but not limited to strikes, lock-outs or other industrial disputes
          (whether involving the workforce of the party or any other party), failure of a utility service or transport
          network, failure of a computer system, act of God, war, riot, civil commotion, malicious damage,
          compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of
          plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
          (b) Palmer Hargreaves shall not be liable to the Customer as a result of any delay or failure to perform its
          obligations under this Contract as a result of a Force Majeure Event.
          (c) If the Force Majeure Event prevents Palmer Hargreaves from providing any of the Services and/
          or Goods for more than four weeks, Palmer Hargreaves shall, without limiting its other rights or
          remedies, have the right to terminate this Contract immediately by giving written notice to the
          Customer.
          16.2 Assignment and subcontracting:
          (a) Palmer Hargreaves may at any time assign, transfer, charge, subcontract or deal in any other manner
          with all or any of its rights under the Contract and may subcontract or delegate in any manner any or
          all of its obligations under the Contract to any third party.
          (b) The Customer shall not, without the prior written consent of Palmer Hargreaves, assign, transfer,
          charge, subcontract or deal in any other manner with all or any of its rights or obligations under the
          Contract.
          16.3 Notices:
          (a) Any notice or other communication required to be given to a party under or in connection with this
          Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid firstclass
          post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any
          other case) its principal place of business, or sent by fax to the other party’s main fax number.
          (b) Any notice or other communication shall be deemed to have been duly received if delivered
          personally, when left at such addressor, if sent by prepaid first-class post or recorded delivery, at 9.00
          am on the second Business Day after posting, or if delivered by commercial courier, on the date and
          at the time that the courier’s delivery receipt is signed, or if sent by fax, on the next Business Day
          after transmission.
          (c) This clause 16.3 shall not apply to the service of any proceedings or other documents in any legal
          action. For the purposes of this clause, “writing” shall not include e-mails and for the avoidance of
          doubt notice given under this Contract shall not be validly served if sent by e-mail.
          16.4 Waiver and cumulative remedies:
          (a) A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to
          be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right
          or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy,
          nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall
          preclude or restrict the further exercise of that or any other right or remedy.
          (b) Unless specifically provided otherwise, rights arising under the Contract are cumulative and to not
          exclude rights provided by law.
          16.5 Severance:
          (a) If a court or any other competent authority finds that any provision of the Contract (or part of any
          provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent
          required, be deemed deleted, and the validity and enforceability of the other provisions of the
          Contract shall not be affected.
          (b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal
          if some part of it were deleted, the provision shall apply with the minimum modification necessary to
          make it legal, valid and enforceable.
          16.6 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or
          joint venture of any kind between any of the parties, nor constitute any party the agent of another party for
          any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
          16.7 Third parties: A person who is not a party to the Contract shall not have any rights under or in connection
          with it.
          16.8 Variation: Except as set out in these Conditions, any variation, including the introduction of any additional
          terms and conditions, to the Contract shall only be binding when agreed in writing and signed by Palmer
          Hargreaves.
          16.9 Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with
          it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and
          construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of
          the courts of England and Wales.

          PRIVACY policy

          This privacy policy applies to the websites ("Sites") operated by Palmer Hargreaves ("Palmer Hargreaves", "we", "our" and "us") and to the processing of personal information by Palmer Hargreaves as contemplated in this privacy policy. Any reference to "you" or "your" means you, the user.

          Palmer Hargreaves respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Sites and from our communications with you. The Sites are hosted on various servers within the European Economic Area.

          DATA PROTECTION LAWS
          We are conscious of our legal responsibilities as a "data controller" and we support the principles of data protection reflected in the General Data Protection Regulation (GDPR), which comes into force in May 2018 1. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.

          Other websites 
          There may be links from the Sites to other websites. This privacy policy only applies to the Sites and not to any other websites including any websites linked from any of the Sites. Accessing those third party websites or sources requires you to leave the Sites. We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

          How we obtain personal information about you
          We may as a result of your interaction with our Sites and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include:
          your name
          your phone number
          your email address
          your address
          your profession
          your job title 
          the company you work for 


          How we collect and use non-personal information
          We obtain your personal data when you interact with us for example by signing up to our blog, careers notifications or any forms hosted on the Site. Please note that when anyone visits any of the Sites, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.

          What we do with your personal information
          The personal information that you provide will be available to Palmer Hargreaves, our affiliated companies and trusted third party service providers and contractors for the following purposes: 
          to process enquiries received via the Sites  
          to register you for and send you newsletters
          to conduct market research and business development
          to provide you with information about products and promotions that may be of interest to you from ourselves
          in connection with surveys related to our products and the Sites
          any other purpose indicated at the time you voluntarily provide your personal information

          Marketing
          We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message.

          You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication.

          Disclosing your personal information
          We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.

          We may also disclose your personal information if, in our opinion, disclosure is required by law.

          International transfers of your personal information
          We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.

          The accuracy of your information
          While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.

          Personal Data Security and Confidentiality
          We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

          Access and Correction Rights
          You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.

          Retention of data
          We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. You can ask for your data to be removed from our systems at any time.

          Changes to the Policy
          We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the "Privacy Policy" link on the Sites. Your continued use of the Sites, following the posting of changes to this privacy policy, will mean you accept these changes.

          COOKIES & TRACKING SOFTWARE
          What is a cookie?
          A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

          How do we use cookies?
          We use "cookies" and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you.

          We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.

          Our Sites require the use of cookies in order to work at their best. If you do not wish these cookies to be used then please note that you may not experience our Sites working to their best effect.

          How can I stop my machine receiving cookies?
          You can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

          Privacy Queries
          If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us at leamington@palmerhargreaves.com.

          Should you have any concerns, you have a right to raise this with the information regulator, the Information Commissoner’s Office: /ico.org.uk

          Thank you for visiting the Palmer Hargreaves Sites.

          Date of last revision 11th February 2019.

          FOR MORE INFORMATION, CALL +44 (0) 1926 452 525 OR EMAIL leamington@palmerhargreaves.com.